Terms & Conditions: Last updated: January 17, 2025

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("You", "Your", or "User") and 9492461 Canada Inc. ("Company", "we", "us", or "our") concerning your access to and use of our websites and services.

By accessing or using any of our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not access or use our Services.

2. Our Services

2.1 Websites

We operate the following healthcare-related websites (collectively, the "Websites"):

• https://www.osteopathyfirst.ca/

• https://www.craniosacraltherapy.ca/

• https://tryosteopathyfirst.ca/

• https://osteopath.biz/

• https://menopausestorm.com/

• https://lymphaticdrainage.net/

2.2 Healthcare Services

We provide the following healthcare services (the "Healthcare Services"):

• Osteopathy treatments

• Craniosacral therapy

• Lymphatic drainage therapy

• Menopause support and consultation

• Related holistic healthcare services

2.3 Online Services

• Online appointment booking via Jane App (https://opfirst.janeapp.com/)

• Educational content and resources

• Healthcare information and blog posts

• Email consultations (where appropriate)

Collectively, the Websites, Healthcare Services, and Online Services are referred to as the "Services".

3. Eligibility and Account Registration

3.1 Age Requirement

You must be at least 18 years of age to use our Services independently. Minors under 18 may use our Healthcare Services with parental or guardian consent and supervision.

3.2 Account Creation

To book appointments or access certain features, you may need to create an account through our booking system (Jane App). You agree to:

• Provide accurate, current, and complete information

• Maintain and update your information

• Keep your login credentials secure

• Notify us immediately of any unauthorized access

• Accept responsibility for all activities under your account

4. Healthcare Services Terms

4.1 Nature of Services

Our Healthcare Services are provided for wellness and therapeutic purposes. They are not a substitute for conventional medical diagnosis or treatment. You should consult with your physician or primary healthcare provider regarding any health concerns.

4.2 Practitioner-Patient Relationship

By booking and attending appointments, you acknowledge that:

• A practitioner-patient relationship is established

• You will provide accurate health information

• You will follow professional recommendations or communicate concerns

• You understand the scope and limitations of our services

4.3 Informed Consent

Before receiving any Healthcare Services, you will:

• Be informed about the nature of the treatment

• Have the opportunity to ask questions

• Provide informed consent for treatment

• Have the right to refuse or discontinue treatment

4.4 Professional Standards

Our practitioners maintain:

• Current professional licensing and registration

• Adherence to regulatory body standards

• Ongoing professional development

• Appropriate professional liability insurance

5. Appointment Booking and Cancellation

5.1 Booking

Appointments can be booked through:

• Our online booking system (Jane App)

• Phone: 365-297-7572

• Email: info@opfirst.ca

5.2 Cancellation Policy

• Appointments must be cancelled at least 24 hours in advance

• Late cancellations or no-shows may incur a fee

• Repeated late cancellations may result in service termination

• Emergency situations will be considered on a case-by-case basis

5.3 Practitioner Cancellations

We reserve the right to cancel or reschedule appointments due to:

• Practitioner illness or emergency

• Severe weather conditions

• Other circumstances beyond our control

6. Payment Terms

6.1 Fees

• Service fees are listed on our booking platform

• Payment is due at the time of service

• We accept various payment methods as indicated

6.2 Insurance

• We provide receipts suitable for insurance submission

• Direct billing may be available for certain insurers

• You are responsible for understanding your insurance coverage

• We do not guarantee insurance reimbursement

6.3 Refunds

Refunds are provided at our discretion and may be issued for:

• Services not rendered due to our cancellation

• Duplicate payments

• Other circumstances as determined appropriate

7. Use of Websites and Online Content

7.1 Acceptable Use

You agree to use our Websites and online content only for lawful purposes and in accordance with these Terms. You shall not:

• Violate any applicable laws or regulations

• Infringe on intellectual property rights

• Transmit harmful or malicious content

• Attempt to gain unauthorized access

• Interfere with Service operations

• Harvest or collect user information

• Engage in any activity that could harm our reputation

7.2 Content Accuracy

While we strive for accuracy, website content is:

• For informational purposes only

• Not a substitute for professional medical advice

• Subject to change without notice

• Not guaranteed to be error-free or complete

8. Intellectual Property Rights

8.1 Our Content

All content on our Services, including text, graphics, logos, images, audio, video, and software, is owned by or licensed to us and protected by intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• Access and view our content for personal use

• Download and print content for personal, non-commercial use

• Share links to our content

8.3 Restrictions

You may not:

• Modify, copy, or create derivative works

• Use content for commercial purposes without permission

• Remove copyright or proprietary notices

• Reverse engineer any software or technology

9. User Content and Feedback

9.1 User Submissions

By submitting content (reviews, testimonials, feedback), you:

• Grant us a non-exclusive, worldwide, royalty-free license to use it

• Warrant that you have the right to grant such license

• Agree we may use it for marketing and promotional purposes

• Understand we are not obligated to use or compensate you

9.2 Prohibited Content

You shall not submit content that is:

• False, misleading, or defamatory

• Infringes on third-party rights

• Contains personal health information of others

• Violates any laws or regulations

10. Privacy and Confidentiality

10.1 Privacy Policy

Your use of our Services is subject to our Privacy Policy, which is incorporated by reference into these Terms.

10.2 Health Information

We maintain the confidentiality of your health information in accordance with:

• Professional regulatory requirements

• Provincial and federal privacy laws

• Healthcare industry standards

11. Third-Party Services and Links

11.1 Third-Party Services

We use third-party services including:

• Jane App for appointment booking

• Payment processors

• Email service providers

• Social media platforms

11.2 External Links

Our Services may contain links to third-party websites. We are not responsible for:

• Third-party content or practices

• Products or services offered

• Privacy policies or terms

• Any damages arising from third-party interactions

11.3 Social Media

We maintain presence on various social media platforms:

• Facebook: https://www.facebook.com/osteopathyf1rst/

• Instagram: https://www.instagram.com/osteopathyfirst/

• X (Twitter): https://x.com/OsteopathyF1rst

• LinkedIn: https://www.linkedin.com/in/dr-ernest-makram/

• TikTok: https://www.tiktok.com/@osteopathy.first

• Pinterest: https://ca.pinterest.com/OsteopathyFirst/

• YouTube: https://www.youtube.com/@OsteopathyFirst

Interactions on these platforms are subject to their respective terms.

12. Disclaimers

12.1 Healthcare Disclaimer

• Our services are not emergency medical services

• For medical emergencies, call 911 or visit an emergency room

• Results may vary and are not guaranteed

• We do not diagnose medical conditions or prescribe medications

12.2 Website Disclaimer

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• ACCURACY OR COMPLETENESS OF CONTENT

• UNINTERRUPTED OR ERROR-FREE OPERATION

12.3 No Professional Advice

Content on our Websites is for general information only and should not be considered professional medical advice. Always consult with qualified healthcare providers for medical decisions.

13. Limitation of Liability

13.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES

• LOST PROFITS, REVENUE, OR DATA

• BUSINESS INTERRUPTION

• PERSONAL INJURY (EXCEPT AS REQUIRED BY LAW)

• DAMAGES EXCEEDING FEES PAID FOR SERVICES IN THE PAST 12 MONTHS

13.2 Healthcare Services

Our liability for Healthcare Services is limited to:

• The scope of our professional liability insurance

• Applicable regulatory and legal requirements

• Professional standards of care

13.3 Exceptions

These limitations may not apply to:

• Gross negligence or willful misconduct

• Breach of confidentiality obligations

• Violations of applicable healthcare regulations

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including legal fees) arising from:

• Your breach of these Terms

• Your use of our Services

• Your violation of any laws or third-party rights

• Content you submit or transmit

• Your negligence or misconduct

15. Termination

15.1 By You

You may terminate your use of our Services at any time by:

• Cancelling your account

• Ceasing to use our Services

• Requesting deletion of your information (subject to legal requirements)

15.2 By Us

We may terminate or suspend your access immediately for:

• Breach of these Terms

• Illegal or harmful activities

• Non-payment of fees

• Professional or ethical considerations

• Any other reason at our discretion

15.3 Effect of Termination

Upon termination:

• Your right to use Services ceases

• Outstanding fees remain payable

• Certain provisions of these Terms survive

• We may retain records as required by law

16. Dispute Resolution

16.1 Informal Resolution

You agree to first attempt to resolve disputes informally by contacting us.

16.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration Act of Ontario, except where prohibited by law.

16.3 Exceptions

The following disputes are not subject to arbitration:

• Small claims court matters

• Injunctive relief for intellectual property violations

• Professional regulatory matters

17. General Provisions

17.1 Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

17.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

17.3 Severability

If any provision is found unenforceable, the remaining provisions shall continue in effect.

17.4 Waiver

Our failure to enforce any provision shall not constitute a waiver of that or any other provision.

17.5 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

17.6 Force Majeure

We shall not be liable for delays or failures due to circumstances beyond our reasonable control.

18. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting updated Terms on our Websites

• Email notification (if you have an account)

• Notice on our Services

Your continued use after changes constitutes acceptance of modified Terms.

19. Accessibility

We are committed to making our Services accessible. If you have accessibility needs or concerns, please contact us.

20. Contact Information

For questions about these Terms or our Services:

9492461 Canada Inc.
666 Appleby Line
Burlington, ON L7L 5Y3
Canada

Email: info@opfirst.ca
Phone: 365-297-7572
Primary Website: https://www.osteopathyfirst.ca/

Business Hours: As posted on our booking platform

Effective Date: January 17, 2025

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.